Last updated: June 2026
This Cancellation Policy explains how Prime Rent a Car Chania handles cancellation requests for car rental reservations made through this website, by email, by phone, or through direct communication with our team.
If you need to cancel or change a reservation, please contact us as soon as possible at [email protected] or through the contact details provided on this website.
1. Standard Cancellation Notice
Cancellation of a reservation must be requested at least forty-eight (48) hours before the scheduled date and time that the vehicle rental is due to begin, based on the reservation details confirmed in our booking records.
2. Cancellations Made at Least 48 Hours Before Pickup
If Prime Rent a Car Chania receives your cancellation notice at least forty-eight (48) hours before the scheduled start of the rental, any prepaid amount for that reservation shall be refunded.
If the payment was made by credit or debit card, the refund may take up to 14 days to appear, depending on the processing times of the card provider or partner bank.
3. Cancellations Made Less Than 48 Hours Before Pickup
If Prime Rent a Car Chania receives your cancellation notice less than forty-eight (48) hours before the scheduled start of the rental, there shall be no refund of any amount that may have been prepaid.
4. No-Show or Failure to Collect the Vehicle
If a customer does not arrive to collect the vehicle at the confirmed pickup time and has not contacted us in advance, the reservation may be treated as a late cancellation or no-show.
5. Changes to a Reservation
Requests to change rental dates, pickup or return details, or vehicle category are subject to availability and confirmation by our team. Any price difference or availability limitation will be communicated before the change is confirmed.
6. Contact
For cancellation, refund, or reservation change requests, please contact Prime Rent a Car Chania at: [email protected]